career opportunities
Title: OFFICE MANAGER
Compensation: $48,000.00 – $55,000.00 annually
Benefits: Health Insurance, Investment in Professional Development
ABOUT THE POSITION
The Office Manager will ensure that imadi’s programs and internal operations are efficient and effective, enabling us to serve individuals and the community at our greatest capacity. The Office Manager will support the organization’s day-to-day financial, administrative, and programmatic operations and be an integral member of a highly collaborative team. They will manage the organization’s database (CRM), oversee and facilitate all financial transactions, coordinate and support the implementation of programming, oversee the office, and provide administrative support as needed. The Office Manager will be supervised by the Executive Director.
Experience:
- Bachelor degree preferred
- Exemplary track record of administrative work, including financial transactions
Skills and Qualities
- Detail-oriented and works to ensure excellence.
- Excellent communication skills.
- Experience working with Salesforce preferred
- Experience working with Quickbooks preferred
- Experience with MS Office Suite of programs and (ideally) WordPress
- Knowledge of the Jewish community useful but not essential
- Enthusiastic about cultivating an engaged high school student volunteer base.
- Passionate about engaging people and providing top-notch customer service to all external and internal stakeholders.
- Excellent at taking initiative – sees beyond the immediate needs and considers what’s coming up in the future.
- Manages time effectively; able to manage multiple requests on a daily basis.
- Loves working as part of a team.
- Brings joy and gratitude to the work we are privileged to do in the world.
OFFICE MANAGER RESPONSIBILITIES INCLUDE:
Be imadi’s Resident Database Guru
- Oversee management of client, donor, and volunteer records in our database.
- Create and maintain event registration pages through imadi’s CRM
- Develop periodic reports from imadi’s CRM and SurveyMonkey to measure participation and impact among the community and various subgroups.
- Manage credit card and other expense-tracking systems.
Serve as Account Administrator for imadi’s major vendors, including:
- Liaise with imadi’s Accountant to ensure proper filing and information sharing.
- Assist in the stewardship of donors by writing “thank you” notes, sending gifts on an as-required basis.
- Liaise with an external Bookkeeper to manage our accounts payable, accounts receivable, and regular financial reporting.
- Manage imadi’s organization’s insurance policies for individual events and annual coverage questions that may arise.
Provide High Quality Support for our Programming
- Coordinate all logistical aspects to ensure smooth and efficient scheduling and implementation of programs, including registration forms, food, and materials.
- Ensure the successful roll-out of imadi’s Big Brother and Big Sister Program by coordinating our volunteer debit card and reimbursement system.
Provide Welcoming Environment
- Create a welcoming experience for people when they come to the office or otherwise.
- Maintain office supplies and equipment in support of our work.
- Provide excellent customer service in a timely manner, including managing the phone line and online contact forms.
- Provide administrative support as needed by the other professionals.
Title: CASE MANAGER
Compensation: $55,000 – $70,000 annually; commensurate with experience
Benefits: Health Insurance, Investment in Professional Development, potential for a clinical supervisory position, and a transformational life experience with the opportunity to create a meaningful difference in many people’s lives.
ABOUT THE POSITION
The Case Manager at imadi is responsible for providing imadi’s extensive support services to nearly 100 families living in Baltimore, Washington D.C., and in various communities in the Greater Washington area. The successful Case Manager begins assessing treatment needs upon intake; developing, facilitating, and evaluating the organization’s support plans and progress; coordinating interdisciplinary services; and monitoring or improving the organization’s performance as it pertains to our client services. The Case Manager will be supervised by the Executive Director.
Required Experience:
- Master’s level mental health professional (LGSW, LCSW, LCSW-C, LGPC, LCPC) with post-graduate experience.
- Must be available to respond to urgent client matters after hours and must have flexibility to work selected evenings and Sundays, as needed.
Skills and Qualities
- Enthusiastic about cultivating an engaged high school student volunteer base.
- Empathetic and sensitive to the needs and nature of imadi’s clients
- Excited to help create a sustainable organizational support model for our clients
- Strong critical thinking and problem solving skills
- Excellent communication skills
- Detail-oriented, takes pride in their work
CASE MANAGER RESPONSIBILITIES INCLUDE:
Representing the organization to our clients.
- Onboard new clients and develop comprehensive support plans to address their unique psychosocial, emotional, medical, and financial needs.
- Oversee the coordination of services being provided; arrange resources, including but not limited to transportation, respite, meals, and ancillary services.
- Provide weekly home and/or hospital visits for imadi clients in Baltimore and in the Greater Washington communities.
- Foster and maintain relationships with clients by engaging in ongoing interactions with each family. (“Client Stewardship”)
Representing our clients to the organization.
- Maintain accurate documentation of all client interactions in the organization’s CRM.
- Create and implement a quantifiable system for tracking and measuring the success of imadi’s support services being provided to each family.
- Provide a weekly report to the professional team on imadi’s active caseload
- Participate fully in a weekly meeting with the professional staff, and a weekly supervisory session with the Executive Director.
Representing the organization to the community.
- Participate fully in imadi’s major client events (Chanukah and Purim) and fundraisers.
- Providing crisis support and intervening in community or an individual client crisis.
- Nurturing positive and strong relationships with key stakeholders and schools.
Developing imadi’s reach and impact.
- Foster collaborative relationships with local organizations in the community to ensure that imadi’s unique capabilities and impact are understood and utilized.
- Provide ongoing referrals to imadi’s professional and nonprofit partners.
- Cultivate and maintain an active list of local and national organizations that can serve as resources to meet specific needs of families.
- Foster relationships with hospitals, pediatric practices, and miscellaneous medical professionals.
- Supporting clients by advocating for needed services and entitlements.
